Frequently Asked Questions
Everything you need to know about your Exclusive Fashion experience.
What is your standard shipping policy?
We offer free standard shipping on all orders over $150. For domestic orders, delivery typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How can I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' via Klarna.
Are your materials sustainably sourced?
Exclusive Fashion Store is committed to ethical production. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel to minimize our environmental footprint.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.